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Documentation›Business information›Opening hours

Business information

Opening hours

Standard hours and special days (holidays, events).

Opening hours tell the AI assistant when your business is open and inform booking availability. They do not decide who answers an incoming call: configure answering hours separately in the inbound agent’s AI hours section.

Regular hours

For each day of the week you can choose: closed, open 24/7 or one or more time slots (e.g. 09:00-13:00 and 15:00-19:00). Slots let you handle the lunch break, double shifts or evening openings.

Special hours

Add exception periods for holidays, summer breaks, extraordinary closures or special events. For each period specify start date, end date, reason (e.g. “Christmas”) and whether you're closed or open with different hours.

Plan ahead

Add holidays and time off well in advance: the assistant will warn customers calling during those periods and can suggest alternative dates for bookings or appointments.

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